At pksolt, the privacy and security of every Pakistani player's personal information is treated as a foundational responsibility — not an afterthought. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
These six principles define how pksolt approaches data privacy for Pakistani players. Full legal detail follows in the policy sections below.
pksolt collects only the personal data that is strictly necessary to provide our gaming services, process your transactions, verify your identity, and comply with our regulatory obligations. We do not harvest data for its own sake.
All data transmitted between your device and pksolt's servers is protected by 256-bit SSL/TLS encryption. Stored passwords are hashed using bcrypt with salting. Your financial data is tokenised and never stored in plaintext on our systems.
Every pksolt user holds the right to access their personal data, request corrections, withdraw consent for marketing communications, and request deletion of their account data — subject to our legal retention obligations.
pksolt does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Full stop. Your data is used exclusively to deliver, improve, and secure the pksolt platform experience.
Every category of data we collect, every purpose for which it is used, and every third party that may access it is disclosed in this Privacy Policy. There are no hidden data practices at pksolt.
pksolt retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by our regulatory and legal obligations. Retention periods for each data category are outlined in this policy.
This Privacy Policy is published by the operating entity responsible for the pksolt online gaming platform, accessible at pksolt.app (hereinafter referred to as "pksolt", "we", "us", or "our"). pksolt operates under an international gaming licence and provides cricket betting, live casino, slots, and sports betting services primarily to English-speaking Pakistani users.
For the purposes of this Privacy Policy, pksolt acts as the data controller in respect of personal data collected from users who register accounts on the Platform. "You" or "your" refers to any individual who accesses, registers on, or uses the pksolt Platform in any capacity.
This Privacy Policy should be read in conjunction with pksolt's Terms & Conditions, which together constitute the complete agreement governing your relationship with the Platform.
pksolt collects the following categories of personal data from users of the Platform:
pksolt collects personal data through the following means:
The majority of personal data pksolt holds about you is provided directly by you when you: register an account on pksolt.app; complete KYC identity verification; make a deposit or request a withdrawal; contact our customer support team; opt in to promotional communications; or complete any surveys or feedback forms on the Platform.
When you access and use pksolt, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, session activity, and navigation behaviour on the Platform. This data is collected to ensure platform security, detect fraudulent activity, and improve user experience.
In limited circumstances, pksolt may receive personal data about you from third parties, including:
The following table sets out the purposes for which pksolt processes your personal data and the legal basis relied upon for each purpose:
| Processing Purpose | Categories of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact | Performance of contract |
| Age verification (21+ requirement) | Identity, date of birth, CNIC | Legal obligation / contract |
| KYC and identity verification | Identity, financial, CNIC | Legal obligation (AML) |
| Processing deposits and withdrawals | Financial, identity | Performance of contract |
| Providing betting and gaming services | Gaming, transactional | Performance of contract |
| Fraud prevention and security | Technical, identity, financial | Legitimate interests |
| Responsible gaming monitoring | Gaming behaviour, session data | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Communications, identity | Performance of contract |
| Marketing and promotional communications | Contact, gaming preferences | Consent (opt-in) |
| Platform analytics and improvement | Technical, navigation | Legitimate interests |
| Regulatory reporting and compliance | Identity, financial, gaming | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Cookies are small text files placed on your device by a website when you visit it. pksolt uses cookies and similar technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the Platform, remember your preferences, maintain your login session, and gather analytics data.
You may manage or disable non-essential cookies through your browser settings or through pksolt's cookie preference centre, accessible from the cookie notice displayed on your first visit. Please note that disabling certain cookies may impair some functionality of the pksolt Platform, including the ability to maintain a logged-in session.
pksolt does not sell or rent your personal data to third parties for their own marketing purposes under any circumstances. We may share your personal data with the following categories of third parties only to the extent necessary to deliver our services:
Financial data necessary to process your deposits and withdrawals is shared with payment service providers including JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, Meezan Bank, Visa, and Mastercard processing networks. These providers process your data under their own privacy policies and are contractually bound to handle it securely.
Identity and CNIC data may be shared with third-party KYC and identity verification service providers engaged by pksolt to fulfil its anti-money laundering and age verification obligations. All such providers are bound by strict data processing agreements.
pksolt uses third-party cloud hosting, content delivery, and software infrastructure providers to operate the Platform. These providers access technical and operational data as data processors acting on pksolt's instructions and may not use your data for any independent purpose.
pksolt may be required by law or by a regulatory or law enforcement authority to disclose personal data. In such cases, pksolt will comply with applicable legal obligations and, where legally permitted, will notify the affected user of the disclosure requirement.
Certain casino and slot games on pksolt are provided by licensed third-party game studios. These providers may receive limited technical session data (e.g., session tokens, game round IDs) necessary to deliver and render the game. They do not receive your identity or financial data.
As pksolt operates under an international gaming licence, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers may include transfers to our cloud infrastructure providers, game content partners, or regulatory bodies based in other jurisdictions.
Wherever personal data is transferred internationally, pksolt ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Pakistan. These safeguards include contractual data protection clauses, data processing agreements with all third-party processors, and, where applicable, reliance on adequacy determinations made by pksolt's licensing regulator.
pksolt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, pksolt will notify affected users and, where required, relevant regulatory authorities, within the timeframes prescribed by applicable law. Notification will be sent to your registered email address.
pksolt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by our regulatory and legal obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory / AML obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | AML / legal obligation |
| Financial transaction records | 7 years from transaction date | Financial regulatory requirement |
| Gaming / betting history | Duration of account + 3 years | Dispute resolution / regulatory |
| Customer support records | 3 years from last interaction | Dispute resolution |
| Marketing consent records | Until withdrawn + 1 year | Evidence of consent |
| Technical / device logs | 13 months from collection | Security and fraud monitoring |
| Cookie data | Per cookie type (session to 13 months) | Platform functionality |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.
As a pksolt user, you have the following rights in respect of your personal data. To exercise any of these rights, contact pksolt's support team via live chat or at [email protected]. pksolt will respond to all verifiable rights requests within thirty (30) days.
Request a copy of all personal data pksolt holds about you, along with information on how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held in your pksolt account. Certain corrections may require re-verification of your identity.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to pksolt's legal retention obligations.
Request that pksolt temporarily stops processing your data while a dispute about its accuracy or the lawfulness of its use is being resolved.
Request a structured, machine-readable copy of the personal data you provided to pksolt so that you can transfer it to another service provider.
Object to processing of your personal data where pksolt relies on legitimate interests as its legal basis, including for direct marketing purposes.
pksolt's services are strictly intended for individuals aged 21 years and above. pksolt does not knowingly collect personal data from any person under the age of 21. The Platform implements mandatory age verification checks as part of the registration process, and KYC verification via Pakistani CNIC is required before the first withdrawal is processed.
If pksolt becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, any funds will be returned to the verified payment source, and all associated personal data will be deleted from our systems without undue delay. Parents or guardians who believe their child may have registered on pksolt should contact us immediately at [email protected].
pksolt may send you promotional communications about bonuses, new games, PSL betting offers, and other pksolt services where you have provided your explicit consent to receive such communications at the time of registration or subsequently through your account preferences.
Marketing communications from pksolt may be delivered via:
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to receive service-related communications, such as transaction confirmations, withdrawal notifications, account security alerts, or updates to our Terms & Conditions and Privacy Policy, which are sent on the basis of contractual necessity rather than consent.
pksolt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law or regulatory requirements, or improvements to our services. The "Effective Date" displayed at the top of this document will be updated to reflect the date of the most recent revision.
Where changes to this Privacy Policy are material — meaning they meaningfully alter how we collect, use, or share your personal data — pksolt will notify registered users via their registered email address at least fourteen (14) days before the changes take effect, except where an immediate update is required by law.
Your continued use of the pksolt Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically. The current version is always available at pksolt.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or pksolt's data processing practices, you may contact our support team through the following channels:
If you are not satisfied with pksolt's response to your privacy concern, you have the right to escalate your complaint to the data protection authority or regulatory body applicable under pksolt's licensing jurisdiction. Contact details for the relevant supervisory authority are available upon request from our support team.
At pksolt, protecting your personal information is as important as delivering a great gaming experience. If you ever have concerns about how your data is being handled, our support team is available around the clock. We are also committed to responsible gaming — you can find our full suite of player protection tools on the Responsible Gaming page.
Now that you know exactly how pksolt protects your data, you can game with total confidence. Bank-grade encryption, transparent data practices, and instant PKR payouts via JazzCash and EasyPaisa — that's the pksolt promise to every Pakistani player.
T&Cs apply. 21+ only. Please gamble responsibly.